What is Nerd Store's return and refund policy for online purchases?

Understanding Nerd Store's Return and Refund Policy

Return Period

Customers can return most items within 14 days of receiving their order to ensure satisfaction with their purchase.

Condition of Returned Items

Items must be returned unopened, unused, and in their original condition with all tags and packaging intact for a valid return.

Non-Returnable Items

Certain products such as opened comic books or used puzzle games are not eligible for returns. Please refer to individual product descriptions for specific exclusions.

Initiating a Return

To start a return, contact Nerd Store's customer support via the contact form

Refund Processing

After receiving and inspecting the returned item, Nerd Store will process a refund to the original payment method within 7-10 business days.

Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to an error by Nerd Store or if the product is defective.